"Well...they did it again! One of the larger sides of our three season room vinyl shades ripped in a windstorm right when a heavy rain was expected to fall. I called over to Undercover (after hours mind you) and someone actually answered. He explained that they were right at the end of the season and closing up for winter but lo and behold...they were out the very next day and had my vinyl shade repaired in 24 hours! I cannot say enough good things about this company."